Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to firstname.lastname@example.org .
Before ordering please be aware that UPS does not transport packages over the weekend. This means that you should not count Saturday and Sunday as delivery days. For example a UPS 2nd Day Air package ordered by 10:00 AM EST on Thursday, assuming it's in stock, will ship Thursday and be delivered on Monday, not on Saturday. Likewise, a Next Day Air shipment ordered on Friday by 10:00 AM EST will be delivered on Monday, not on Saturday. For further UPS specific shipping information such as non-shipping holidays and policies please refer to the UPS Customer Service page at: http://www.ups.com/content/us/en/resources/service/index.html
Shipping Info within the United States
Merchandise will ship via UPS (United Parcel Service http://www.ups.com). You must use a valid street address for the shipping address. UPS will NOT make deliveries to a P.O. Box (Post Office Box). Deliveries commonly take between 5-7 business days (Saturday and Sunday excluded) within the U.S. to reach their destination. Our U.S. ground shipping rates start at $9.45 for single items and increase as the number of items you purchase (items in your shopping cart) increases. Most UPS ground shipments are processed within 24 hours of your order being placed. Many orders are fulfilled the same day, weekends and holidays are not included. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date.
Air Shipments/UPS Next Day & Second Day Air (within the U.S.)
We make every effort to process all Next Day Air and 2nd Day Air orders received by 10:00 A.M. EST the same day they are received. This does not include weekend or holiday orders. Next Day Air rates begin at $25.00 and 2nd Day Air rates begin at $13.85. Orders to Alaska and Hawaii will be assessed an additional $6.00 processing fee. Rates increase as the number of items you purchase (items in your shopping cart) increases. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. These items will not be shipped via air as the initial order was shipped, they will be sent via UPS ground.
International Shipping Information
The cost for shipping is based on the value of your order. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. All shipping charges are calculated in US dollars and are subject to change. For large, multiple item orders and oversized products we reserve the right to increase shipping cost based on size and weight of items ordered. For International orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.
We currently use USPS (United States Postal Service) International Global Priority Mail for all shipments. Current rates begin at $24.00 for one item, and increases at the rate of $4.00 per item ordered. Our robes are subject to a $10.00 surcharge due to their weight.
Duties and Taxes
There may be duties and taxes imposed on your order which are not reflected in our prices. Please check with your local Customs office to obtain a list of those charges. In addition to this some countries may charge and additional handling fee for delivery within that country.
We honor our regular UPS ground rates for all APO/FPO shipments for standard size orders (1-3 items). All larger orders or orders that contain several gift boxes will be assessed a minimum surcharge of $6.00 to cover the additional costs. For APO/FPO orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.
We think that you will love your goodies from The Pajama Company. However, should you need to return merchandise, please do so within 30 days of the order date. We know that during the period of October to December 25th there will be lots of gift shopping. Because of this we will be happy to accept returns and exchanges of items purchased during this period until January 31. We're happy to exchange, provide credit toward a future purchase or credit your credit card if returned within this timeframe. After 30 days, all sales are final. Sorry, we do not provide refunds/credits for shipping/handling charges. We also do not provide refunds/credits for gift wrap. We ask that merchandise be returned in its original condition (unworn, unused, unwashed, in original packaging and folded neatly) and that you include a copy of the invoice or packing slip with your reason for return. Items returned past 30 days or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified.For your security, please return your gift with an insured courier (e.g., FedEx, DHL, UPS, USPS Parcel Post) and retain your receipt. The Pajama Company is not responsible for items damaged or lost in transit. Credits to credit cards take approximately one week to process from the time the return is received. Please remember that all final sale merchandise is final sale, no returns or exchanges. Should you have any further questions about our return policy, please contact us at email@example.com